Shipping FAQ – DIY Fun Toys
FREE WORLDWIDE SHIPPING

Shipping FAQ

FREE SHIPPING AND FREE TAX

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in USA. We also provide free tax to smooth your shopping experiences.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGE

DIY FUN TOYS are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

For the item shipping from our USA warehouse to USA area will have 3-7 business days delivery time. You can find this information on the individual product page.

The others follow this guideline for shipping time. These are our estimates:

Location

*Estimated Shipping Time

United States

15-30 Business days

Canada, Europe

15-30 Business days

Australia, New Zealand

15-30 Business days

Central & South America

20-40 Business days

Asia

15-30 Business days

Africa

20-45 Business days

 

Max delivery time – 50 business days.

*This doesn’t include our 2-5 business days processing time.

*All shipping times exclude clearance/customs delays

*Due to current pandemic affecting logistics worldwide, please be patient as there will be delays on your orders.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

WHY IS MY ORDER COMING FROM AMAZON PACKAGE?

We have worked together with Amazon to fulfill your order from the USA area to ensure the goods are delivered quickly (usually 3-7 business days). Orders that are out of stock or unavailable in our USA warehouse are shipped from overseas and usually will take 15-30 business days to arrive.

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Free Tracked Shipping
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